Terms & Conditions

Please read these terms and conditions carefully before booking or attending classes.


Classes that are run as courses or block bookings require payment in full prior to the course commencing. Spaces cannot be reserved unless full payment has been made, and spaces are available on a first come first served basis. This includes Zumba, Fitness Pilates, Boxercise and Bootcamp.

If you are booked on a course and you miss any of the sessions, we are more than happy for you to attend another class to replace the missed session, by prior arrangement and subject to availability. Please note that the sessions must be attended by the end of the course or block booking you are attending and can't be carried over to the next course.

Membership Packages Terms and Conditions

  1. The minimum term of membership is 3 calendar months
  2. Membership is effective from the date of the first membership payment to Pyramid Health and Fitness Ltd. Payments will be taken via PayPal or standing order on the same date each month thereafter. 
  3. After the initial 3-month term, membership can be terminated at any time provided that one month’s notice is given in writing. If membership is terminated, a 6-month ‘waiting period’ must elapse before membership may be taken out again. During the waiting period, normal pay-as-you-go or class pass charges will apply for attendance at classes.
  4. All classes to which you are entitled must be taken in the 12-month period following the date that membership is effective (the ‘membership year’). Classes may not be carried over to the following membership year and classes not used within the membership year will be forfeit.  Class entitlements by package are as follows: Geb - 52 classes per membership year, Isis - 104 classes per membership year, Ra - unlimited classes per membership year
  5. Members may attend more than their allocated class total in any one week to make up for holidays, illness or other absence, but may not exceed their allocated total for a particular quarter (or month period), as determined by Pyramid Health and Fitness on issue of a quarterly class entitlement card.
  6. In the event of classes not running, we reserve the right to offer alternative classes or online workout programmes instead.

Payment options

Payment can be made by cash, cheque (made payable to Pyramid Health and Fitness Ltd), credit or debit card, or paypal. Please note payments made by credit and debit card, or paypal will be subject to a 4% fee.

Refund Policy


Please note:

For all one-to-one training session, courses, block bookings, taster sessions, nutrition and massage appointments.

If you choose to cancel your place or session 7 days before the start date or more we will refund the full amount minus any deposits.

If you cancel with less than 7 days you will only get 50% of the full amount back.

If you cancel with less than 48 hours notice you will only get 25% of the full amount back.

If you cancel with less than 24 hours notice, you will not receive any refund.

No refunds are available on 5 or 10 class passes.